PacSuper, Papua New Guinea’s oldest private-sector superannuation fund, has officially launched the country’s first fully digital Employer Portal, marking a major milestone in the ongoing modernisation of superannuation administration across Papua New Guinea.
The Employer Portal builds on PacSuper’s implementation of PRIMS, a new administration system introduced in 2025, alongside the launch of the PacSuper Member Portal. Together, these initiatives form a modern digital ecosystem designed to strengthen transparency, governance and retirement outcomes across Papua New Guinea.
PRIMS is the only superannuation administration system based in Papua New Guinea. While many funds rely on outsourced platforms hosted offshore, PacSuper has invested in a system designed specifically for the PNG market, strengthening control, reliability and service capability for members and employers.
PacSuper Chief Executive Officer Chris Hagan said the launch reflects PacSuper’s commitment to strengthening superannuation administration across the country.
“Following the introduction of our new PRIMS administration system and Member Portal last August, the Employer Portal represents the next step in modernising how superannuation is administered in Papua New Guinea,” Mr Hagan said.
“The system gives employers a clearer, more efficient way to manage contributions and engage with the Fund, while strengthening transparency and protection for members’ retirement savings.”
The Employer Portal delivers enhanced capability across four key areas:
Industry leadership
As the first fully digital employer experience introduced in Papua New Guinea’s superannuation sector, the portal represents an important step in lifting standards of transparency and accountability.
Employer service and interaction
Employers can now manage employee-related interactions more efficiently, including handling enquiries, completing required forms and following up on requests directly through a digital platform.
Improved contribution accuracy
Employers now have real-time visibility of contribution submissions and allocations, helping reduce reconciliation errors and improve reporting accuracy.
Operational efficiency and governance
Secure access controls, digital submission and auditable processing reduce manual handling while strengthening compliance and governance across the superannuation system.
These developments reflect PacSuper’s ongoing commitment to its members and employers, and to strengthening the future of superannuation in Papua New Guinea through continued investment in modern technology, local capability and improved retirement outcomes.
PacSuper is Papua New Guinea’s oldest private-sector superannuation fund, dedicated to making superannuation simpler, more efficient and more effective. Formerly the AON Master Trust, the fund rebranded as PacSuper in April 2024.
Committed to delivering better retirement outcomes, PacSuper is the only fund in PNG offering members the flexibility of multiple currency choices. With a strong focus on prudent risk management, PacSuper aims to ensure stability and security in an evolving financial landscape.
