In a sector once dominated by foreign providers, the establishment of nationally owned Niugini Assurance Group Limited (NAGL) in 2019 reflects PNG’s economic maturity. NAGL is rewriting the script with locally driven leadership, tailored insurance solutions and a commitment to protect what matters most — the people.
NAGL is a response to the call for fresh, efficient and inclusive insurance models rooted in PNG's realities. The insurance company was established out of research that identified a need for new approaches in general insurance.
It has now reaffirmed its client-focused service philosophy, emphasising transparency, education and timely delivery of insurance solutions as key components of its business strategy in PNG's dynamic financial services sector.
With a strong commitment to helping clients understand their insurance needs and risks, NAGL positions itself not only as a policy provider but also as a trusted advisor in risk management. The company’s approach begins with gaining a deep understanding of each client’s business operations, followed by the design of tailored insurance solutions that address both current and future risk exposures.
At Niugini Assurance Group, their role is straightforward: to understand your business, help identify and quantify risks, provide ongoing technical advice and, most importantly, to settle claims promptly.
The company places value on open, honest relationships with clients and believes that education is a vital part of the process. NAGL goes beyond the transactional by ensuring clients are well informed about the fundamentals of insurance, including terms, conditions and claims procedures. This empowers clients to make informed decisions and take proactive steps to secure the best possible outcomes during critical times.
Upon appointment, the insurance company works closely with each client to establish a clear and achievable service timetable, guided by four key operational pillars:
- Risk Review
The process begins with an immediate risk assessment. Niugini Assurance takes the time to understand the organisation’s operations and exposures. This enables the firm to recommend practical risk management strategies and suitable insurance coverage. - Insurance Placement
Based on the risk review, the company structures and implements a tailored insurance programme. This involves coordinating with the client’s previous insurance provider to collect relevant data and ensure a smooth transition. - Timely Documentation
Policy documents are delivered without delay and thoroughly reviewed with clients to ensure understanding of the scope, terms and conditions of coverage. This aligns with the company’s mission to build client confidence through clarity and professionalism. - Claims Management
One of the most vital aspects of Niugini Assurance’s service is prompt and effective claims management. Upon engagement, the company assumes responsibility for all outstanding claims, ensuring that insurers fulfil their obligations. Future claims are handled by a dedicated team under the close supervision of the Head of Underwriting and Claims, with regular updates and meetings to keep clients informed.
As a 100% nationally owned and operated insurance group, Niugini Assurance Group Limited continues to raise the bar in PNG's insurance industry by delivering dependable, high-quality service that meets the diverse needs of its clients — from individuals to corporate and government agencies. This clear and proactive service model ensures peace of mind for policyholders and reinforces NAGL’s standing as a trusted, transparent and responsive insurance provider in the country.
What distinguishes Niugini Assurance is not just its local ownership but the depth of its local industry intelligence and operational efficiency. Built on a model that emphasises partnerships, customer service and effective delivery systems, NAGL aligns its goals with national development.
Key differentiators include a streamlined and automated service process, a client-first claims philosophy ensuring prompt and transparent handling, strong emphasis on relationship-building with customers and an understanding that service excellence drives profitability and national trust. Through risk education and claims responsiveness, NAGL empowers clients with both protection and understanding.
Products and services
Niugini Assurance Group Limited is providing a service based on its vision: “To be the most reliable and trusted provider of insurance services in Papua New Guinea.”
The company offers a broad and balanced portfolio designed to meet PNG's diverse needs across commercial, personal and SME sectors. This portfolio includes: Commercial & Business Insurance, Property Insurance, Construction & Erection, Public Liability, Workers’ Compensation, Marine Cargo, Marine Pleasure Craft, Personal Protection Plans, Home and Contents Insurance, Motor Vehicle Cover, Personal Accident, Medical/Life Insurance.
Tailored plans are available for small to medium enterprises seeking multiple coverage types under one plan. NAGL also benefits from a strong reinsurance programme, utilising rated international capacity with specific PNG experience to ensure risk resilience, catastrophe protection and compliance.
The insurance company has already made significant strides with a national footprint, trusted brand presence and operational automation for speed and accuracy. The company’s client education on insurance principles and policy clarity has seen clients prosper.
A dedicated and passionate team with deep insurance and finance backgrounds, combined with immediate support through a defined Service Timetable and Risk Review process, has made client service more reliable with Niugini Assurance Group Limited. Their commitment to relationship-building, accountability and client advocacy defines their growing reputation.
The company’s core values act as a guide to quality insurance service provision through integrity, teamwork, customer service excellence, insight and shareholder value. With both urban and rural clients, NAGL proudly delivers on its tagline: “Insurance for you in Papua New Guinea.”
“Niugini Assurance is proud to stand with Papua New Guinea as it celebrates 50 years of independence. Our journey as a company reflects the commitment of our people. As a 100% nationally owned insurer, we are not just operating in PNG — we are part of PNG. Our mission is to help build an independent, self-reliant nation by protecting the livelihoods and ambitions of our clients,” said Mr Opi Loi – Interim Chief Executive Officer & Director in his PNG 50th Anniversary message.
Vision for the next 50 years
Fifty years on, Niugini Assurance Group Limited is focused on expanding branch networks to rural and underserved areas. With modern technology and artificial intelligence usage growing in the country, Niugini Assurance is looking to launch digital solutions for policy access and claims management.
A growing country comes with a growing population; therefore, the company is investing in youth training and graduate programmes.
Even though the base of NAGL is in the capital city, Port Moresby, the company is strengthening its network nationwide and hopes to increase regional partnerships to position PNG as a Pacific insurance hub.
