NASFUND MEMBERS ENCOURAGED TO UTILIZE ALL CHANNELS

by PNG Business News - June 08, 2022

Photo: Nasfund GM MES - Anne Wilson

The National Superannuation Fund, Nasfund, is encouraging its members to utilize all Fund touch points, for all their superannuation queries. These touch points are 17 branch offices around the country, an online member portal and a dedicated call center on phone 1588 that allows convenient access of their choosing.

Especially during this busy election period, the Fund notes that there may be disruptions to its operations, especially in areas where there are security issues.

Nasfund General Manager Member & Employer Services Services Anne Wilson is encouraging all members to access these services at their convenience-without the need to fly to Port Moresby.

“In 2022, collectively our branch network has served a total of 125,000 members. The majority of these members have been served at our Boroko service centre in NCD, and our Lae Service Centre in Morobe Province.

Of these 125,000 members served, just under 30% are members who are requesting for a Nasfund balance statement. 19% are members who are after general enquiries, and 15% are members following-up on their withdrawal applications.

Much of the information requested by members can be sourced via our electronic channels.

Our electronic channels have been established to make it easier for members to access our services without the need to spend time and money travelling to visit a Nasfund branch office.

To assist members access our services without physically visiting a Nasfund branch, the following channels should be utilised; 

  • The Fund’s Call Centre on Phone 1588, email help@nasfund.com.pg 
  • The Member Online Portal (MOL) on the Fund’s website www.nasfund.com.pg , 
  • The Fund’s electronic withdrawal application service e-withdrawals@nasfund.com.pg , and 
  • The Fund’s social media pages; o Facebook: www.facebook.cp,/nasfundPNG / LinkedIn: www.linkedin.com/company/nasfund / Twitter: @nasfund_png / Instagram: @nasfund_png

As the country’s largest superannuation provider by membership size, we are providing the platforms for our contributing employers to access superannuation services easily.

Our Call Centre and helpdesk operates 8am to 4pm Monday to Friday, and from 9am to 12midday Saturday to attend to member queries.

The MOL is our way of ensuring that members take ownership of ensuring that their personal details, and beneficiary listings, are updated regularly. Members can also view their housing advance eligibility, and keep track of their contributions via the MOL

Our e-withdrawal option, introduced in 2020, allows members to send their withdrawal application via email, without having to physically lodge their application at a Nasfund branch.

Our social media channels (Facebook, LinkedIn, Twitter, and Instagram) also provide an added avenue for members to interact with our staff on a daily basis. Members can interact with our staff via their social media accounts.

We are committed to these options, so that our members can access our services from the safety and comfort from wherever they are.

We are here to assist you while you work, so that you are ready for retirement.”



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NASFUND Releases Audited 2020 Results

The National Superannuation Fund Limited (Nasfund) is delighted to release its full-year 2020 findings. The audited results for the year ended December 31, 2020, as reviewed by the Board at its meeting, included a Net Profit of K222.9 million and a Net Asset Value of K5.57 billion. Following these findings, the Nasfund Board of Directors approved a 4.5 per cent interest-crediting rate for the 2020 Financial Year, amounting to over K235 million, which has already been credited to members' accounts. On behalf of the Board, Chairman Charles Vee indicated that the findings reflected the Fund's most difficult year to date, especially in light of the weakened economy and the effects of the COVID-19 pandemic. “In response to these headwinds, I am pleased that the Fund has demonstrated once again strong resilience and exceeded its budgeted cash profit after tax of K266 million by K15 million due to tight control on operating expenses and lower tax costs,” he said. “The pandemic and other external factors beyond our control adversely impacted the economy which resulted in valuation losses of K155 million across our property and equities investments, including K38 million in additional provisions to comply with international accounting standards (IFRS 9), which was partially offset by foreign exchange gain of K97 million due to the Kina depreciating against other currencies. This resulted in an overall net valuation loss of K58 million which represents an additional 1.10 per cent crediting rate, members have missed out on. While the crediting rate of 4.5% has been achieved for our members, we remind members again of the benefit of locking away savings over a long period.  The value of a member’s savings grows significantly through the effect of compound interest and additional contributions. I am pleased to inform our members that we continue to meet our investment target of achieving returns above CPI over a rolling five year period which on average is 5.7 per cent compared to CPI average of 5.4 per cent over the same time. Additionally, over the last five years, Nasfund has paid over K1.27 billion in interest to members and paid out K2.18 billion in superannuation entitlements to its members. We remind members that your long term Nasfund savings does have its benefits to ensure a comfortable retirement after active employment.” Other highlights for 2020 include: Contribution receipts increased by 2%, totalling K575 million. The membership base has grown by 3% to 604,587 contributors. The number of employers has increased by 7% to 2,576. Superannuation withdrawals increased by 22% to K469 million, compared to K384 million in the budget. The launch of a new logo. The opening of a new Member Services Center in Waigani, NCD, with plans to expand to Lae. Hagen and Goroka headquarters are being refurbished. A Memorandum of Understanding was signed with the Provincial Government of East Sepik to provide superannuation services to cocoa and vanilla farmers. The third Employer Awards Evening was a huge success. “In 2021, we are continuing our focus on enhancing our member services, including housing developments while actively seeking to grow our membership and new investment opportunities,” Vee said. “I would like to acknowledge the commitment of our CEO Ian Tarutia, the management team and staff for their hard work and support in delivering commendable results in 2020.” CEO Ian Tarutia said, “During this period of uncertainty, a lot of our employers had to take drastic action to keep afloat. Labour shedding and workforce rationalizing were initiatives taken by employers to remain operational during the COVID State of Emergency imposed last year. Additionally, fall in Oil Prices and the closure of Porgera Mine impacted companies like Oilsearch and Barrick Joint Venture and resulted in a large number of employees being laid off. As a consequence, while this placed pressure on our member services due to the increased volume of applications and enquiries, I am pleased to inform you that we paid all clean applications as and when they became due. On this note I commend our staff for their professionalism and empathy to meet member demands, during these trying times. I also acknowledge those members opting to not withdraw all their savings, managing themselves through other means and retaining a portion for their future benefit.”   Tarutia also warned that, while withdrawals in 2020 were well managed, if Porgera is not opened in the near future and other major resource projects are not launched to stimulate the economy, more job losses will occur, and we may see a surge in withdrawals this year that exceeds what we paid in 2020. He added, “COVID-19 prevention and containment requires distancing from one another. This is a problem for our members as a majority do not have their own homes and live with extended family. Secondly, we are already experiencing the inadequacies of our current health system, as COVID-19 transmission rates escalate throughout the country. We already know how to grow members wealth, we have been doing this successfully since 2000 through late Sir Mekere’s superannuation reforms. Now it is timely to look at how we can assist members with quality homes they can afford. Not just release some of their retirement savings for housing, but provide a whole house, land package. The target audience will be first home buyers only. We should also be looking at investments in the health sector to look after members and their families when they are ill. A lot of our members are dying from preventable diseases. What is the point of saving for retirement when their health cannot be looked after?” 

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