Preparing for the Future – NASFUND Waigani Service Centre
In line with improving accessibility and services to its members, Papua New Guinea’s largest superannuation provider, NASFUND, today opened its third Client Service Centre in Waigani, Port Moresby.
Port Moresby & Central Province host over 60% of NASFUND’s membership base.
Located at Lakatoi Haus, this Centre provides easy access for members in Waigani – which includes our members in the Finance & Banking, Manufacturing & Construction, Tourism & Hospitality, Retail, and MSME sectors.
Commenting on its opening, NASFUND CEO Ian Tarutia says it is a welcome addition, as the fund ramps up its services, especially during the COVID-19 State of Emergency, and more so with the fund preparing to process COVID-19 relief payments once necessary approval is given by Parliament.
“We welcome the Waigani Service Centre to the NASFUND branch network throughout the country.
Situated here at Lakatoi Haus, in the heart of Waigani, it is an important addition to our branch network, as NCD accounts for 60% of the Fund’s total membership – a good number of whom work within this busy area.
We are confident that our membership within the Waigani precinct will take ownership of this Service Centre, and utilize the services offered here.
The opening of this centre is part of a few new developments for our members, which we will be rolling out in the next few months. This includes a larger services centre at this very location, which will be completed by early next year.
This demonstrates our commitment to ensuring that we are here to serve you – no matter who you are, where you are.
Whilst the COVID-19 SOE is still in place, it is important that as the largest superannuation fund by membership size, we have taken extra precautions, to protect the health and safety of our members. This includes social distancing protocols, and temperature testing, which will be carried out here at this new facility.
Whilst we open this Service Centre, we also encourage our members to utilize our electronic services, which includes the Member Online Portal , the Mobile phone App, or Mobile SMS facilities.
These electronic options are aimed at providing the services needed by members, at their fingertips, without the need to physically walk into our branches, which is also a safer option.”